9a9992 Privacy Policy
Your personal information is completely safe with us. This policy clearly describes every aspect of how information is collected, used, and protected on the 9a9992 platform.
1. Introduction and Scope
Read in detail how this privacy policy applies.
9a9992 (an online gaming and betting platform, website: https://9a9992.lat) places the highest importance on the privacy of its users. This privacy policy ("Policy") describes what information we collect, why we collect it, how we use it, and how we keep it secure.
By creating an account on our platform, logging in, or using any of our services, you agree to this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
This policy applies to the https://9a9992.lat website and all services, mobile versions, and applications under it. Users under the age of 18 or 21 are not permitted to use our platform. This service is for users aged 21 and above only.
2. What Information We Collect
A detailed description of the information collected from registration through platform use.
Identity Information
- Full name (in Bengali and English)
- Date of birth and age verification details
- National ID (NID) number
- Valid email address
- Mobile number (including bKash, Nagad, Rocket numbers)
- Residential address
Financial Information
- Payment method details (bKash, Nagad, Rocket, bank transfer)
- Deposit and withdrawal history
- Transaction dates and amounts
- KYC (Know Your Customer) documents
Technical Information
- IP address and location data
- Browser type and version
- Device type and operating system
- Date and time of platform access
- Cookie and session data
Gaming Behaviour Information
- Play history and betting records
- Preferred games and categories
- Bonus and promotion usage details
- Account login and logout logs
- Responsible gaming settings
3. Purpose of Using Information
We use the information you provide only for the following legitimate purposes.
3.1 Account Management and Identity Verification
We use your personal information to create and manage your account, verify your identity and age, and complete the KYC process. This process is essential to ensure the security and legitimacy of the 9a9992 platform. We want to ensure that only genuine and eligible users can use the platform.
3.2 Payment Processing
We use your financial information to process deposit and withdrawal requests, detect fraudulent transactions, and prevent money laundering. Information necessary to verify all transactions made via bKash, Nagad, Rocket, and bank transfer is retained.
3.3 Customer Service Improvement
Collected information is used to provide you with effective assistance through our 24/7 live chat support, to quickly resolve your complaints and issues, and to personalise your experience. Your previous communication history helps us improve our service quality.
3.4 Technical Development and Security
Technical information is analysed to support the technical development of the 9a9992 platform, identify and fix bugs, prevent cyberattacks, and ensure overall platform security. We keep your data secure through SSL encryption and advanced cybersecurity measures.
3.5 Relevant Communications
Your contact information is used to send new bonus offers, promotions, game updates, and important platform notifications. You can opt out of such communications at any time. However, important account-related messages (security alerts, transaction confirmations) will continue to be sent.
4. Sharing Information with Third Parties
9a9992 does not sell your information. However, information may be shared with third parties in certain limited cases.
Payment Providers
Information necessary for transaction processing is shared with bKash, Nagad, Rocket, and associated banks. This information is used solely for payment verification purposes.
Legal Authorities
Information may be provided to law enforcement agencies or under judicial orders, as part of legal obligations in financial crime investigations or to prevent money laundering.
Technology Service Providers
Necessary technical information may be shared with server hosting providers, cloud storage providers, game software suppliers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming), and cybersecurity firms.
Important: 9a9992 never sells or rents your personal information to third parties for advertising purposes or for commercial gain.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help remember your visit experience, keep you logged in, and serve content according to your preferences.
5.2 Types of Cookies We Use
- Essential cookies: Necessary for the core functionality of the platform, such as maintaining your login session.
- Functional cookies: Remember your language preference, payment method, and other settings.
- Analytical cookies: Used to understand how users are using the platform, which helps improve service quality.
- Security cookies: Detect and prevent fraudulent activity and unauthorised access.
5.3 Cookie Control
You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt some important platform functions and you may not be able to use all services properly.
6. Information Storage and Security
Security Measures
9a9992 uses industry-standard security measures to protect your information:
- 256-bit SSL encryption
- Two-factor authentication (2FA)
- Regular security testing and audits
- Firewall and DDoS protection
- Encrypted database storage
- Restricted staff access controls
Data Retention Period
We retain your information while your account is active. Even after account closure, certain information is kept for a defined period due to legal obligations:
- Financial transaction records: as required by applicable law
- KYC documentation: for the required period after account closure
- Log files: for a limited period for security review
- Marketing communication data: upon opt-out
7. Your Rights and Controls
9a9992 respects your rights regarding your information. Your main rights are outlined below.
Right to Access
You can request to view your personal information stored with us at any time. We will provide you with a copy of the information within 30 days.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Supporting documents may be required to verify the correction.
Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
You can opt out of receiving marketing communications or the use of your information for certain purposes at any time.
Right to Data Portability
You can request to receive your information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted, particularly when the accuracy of the information is in question.
To exercise any of the rights described above, contact our support team via 24/7 live chat or email us at: [email protected]
8. Minors and Sensitive Information
8.1 Protection of Minors
9a9992 strictly prohibits users under the age of 21 from using the platform and does not actively collect information from minors. If we become aware that information from a minor has been collected, we will immediately close that account and delete the relevant information. We urge parents and guardians to stay aware of your child's internet use.
8.2 Sensitive Information
We do not generally collect sensitive information relating to health, religion, ethnic identity, or political opinions. However, if you voluntarily share information about your own gaming behaviour as part of the responsible gaming programme, that information will be used solely to assist you.
9. Policy Changes and Updates
9a9992 reserves the right to update or amend this privacy policy at any time. If any significant changes are made to the policy, we will notify you at your registered email and prominently announce it on the website. Continued use of the platform after changes are made will be taken as your agreement to the revised policy. We therefore recommend reviewing this page regularly.
The date of the most recent update will always be noted at the top of this policy so you can see how current it is.
10. Contact and Complaints
Contact us for any questions, requests, or complaints related to privacy.
🛟 Privacy Contact
Complaints Process
If you have a privacy-related complaint, we resolve it through the following process:
- Acknowledgement within 48 hours of receiving the complaint
- Investigation and verification
- Informing you of the resolution
- Taking the necessary action and confirming
Related Policies and Information
Read our other policies to learn more.
Terms & Conditions
Read the complete rules and terms & conditions for using the platform.
Read Terms & Conditions